7 Responses for "Dang it. I meant to hit forward, not reply all"

1. Athol Kay June 8th, 2008 at 3:56 am 1

   I think “disgusting” was refering to whoever was training people to spam the CEO of Countrywide, rather than the actual person in loan crisis.

   I’d be ticked if I was getting spam emails like this.

2. Trevor Smith June 8th, 2008 at 8:01 am 2

   I have to disagree with you on this one Athol. These were folks who were attempting to do the right thing by telling their mortgage company that they were in financial distress. Loan Safe was helping them do this. When they filed for modification through the standard channels, Countrywide told them it would be 2-6 months to go through their standard loan modification process. These emails to the CEO were cries for help because they couldn’t get the customer service they needed at lower levels of management.

   I never believe that a customer emailing management or a CEO to tell them that their company is failing them is SPAM; rather I believe it should be a wake up call to Countrywide that they need to revamp their Loss Mit Dept.

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